Office

Office Procedure as Practical Action: Models of black Maria and System Design LUCY A. SUCHMAN XEROX Palo Alto Research essence The design of business technology relies upon key conceptions of human human face and action. The goal of expression station information establishments requires a delegation of dominance determine and its relevant objects. The concern of this paper is that although system designers recognize the centrality of procedural tasks in the office, they tend to ignore the developed work compound in accomplishing those tasks. A perspicuous object lesson of work in an accounting office is used to recommend a stark naked line of research into the hard-nosed problems of office work, and to suggest antecedent implications of that research for office systems design. Categories and defer Descriptors: H.1.0 [Models and Principles]: General; H.1.2 [Models a n d Principles]: User/ implement Systems---human informationprocessing General Terms: Design, humans Factors Additional Key nomenclature and Phrases: Office procedure, models of work 1. INTRODUCTION T h e d e s i g n o f offÉce t e c h n o l o g y r e l i e s u p o n , a n d is a m a t e r i a l e x p r e s s i o n of, underlying theories rough human organization and action.

The goal of building office i n f o r m a t i o n s y s t e m s r e q u i r e s a r e p r e s e n t a t i o n o f t h e w o r k a n d i t s r e l e v a n t o b j e c t s . T h e u n w i e l d i n e s s o f t h e office s e t t i n g in all i t s d e t a i l , h o w e v e r , m a k e s i t i m p r a c t i c a b l e a s a t e m p l a t e for s y s t e m d e s i g n . C o n s t! r u c t i n g a r e p r e s e n t a t i o n o f the work relevant to design purposes demands an tolerate analytic framew o r k . G r o u n d e d in t h e a n a l y t i c p r a c t i c e s o f t h e i r o w n d i s c i p l i n e a n d in t h e n o w commonsense assumptions of traditional organization theory, computer scientists l o o k for a p a r t i c u l a r u n d e r l y i n g s t r u c...If you privation to get a full essay, order it on our website: OrderCustomPaper.com

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