Friday, February 22, 2019
Sales of Goods Act 1979
Under the Sales of Goods movement 1979 a social club has to follow rules and regulations by rectitude this gives customers certain legal rights such as the right to return an item that whitethorn be faulty, if they want a refund or if they want to exchange the item for something else.All customers argon authorize to goods that areAs described. Of fair to middling quality. Fit for the purpose.Companies live with to abide by the rules and regulations of this law for shell if Tesco were to sell a product that was non of satisfactory quality and not as described this would affect their troupe as they whitethorn face a penalty and/or loose customers.The Consumer auspices from Unfair Trading Regulations 2008Some companies use misguide methods of suggestisement and sales maneuver to increase their sales of their products and/or services therefore the law and rules for consumer bulwark from unfair trading regulations were implemented to stop companies from using mis takeing/une thical ways of advertisement. The law protects consumers from unfair trading practices, such as hug selling. Misleading product states. False limited offer notices. Aggressive sales tacticsThis law affects companies as they groundworknot use misleading ways of advertisement for good example if Tesco used unethical ways of advertising to mislead customers into purchase a product of theirs it would be illegal with consequences such as penalties or describe a bad name for their smart set.Consumer Credit Acts 1974 and 2006The Consumer Credit Acts 1974 and 2006 gives consumers protection when acquire goods and/or services on credit. If there is an error in the symmetricalness during such purchases consumers allow be able to seek legal help. geological fault during the sale of good and/or services can be pr change surfaceted the sales person by law must(prenominal) provide all the grave tuition relating to the sale in order to prevent errors or the company can lose their li cense through the Office of Fair Trading.This law affects companies such as Tesco as they have to disclose all measurable reading relating to the sale of goods and/or services they offer and cannot leave away anything during the sale of the goods and/or services failure to do so may result in them loosing their license through the Office of Fair Trading.Consumer shelter (Distance Selling) RegulationsThis act was implemented in order to protect consumers that purchase goods and/or services over the internet such as VPNs, file storage, trade in and so on when a consumer purchases such products or services it can be through the following waysEmail Fax call Internet cheat onping Mail order.This law also protects consumers when getting into a contract with a distance company as they may not get what is expected of the company customers were given such protection im specifyable to not being able to meet with or speak to the provider/company face-to-face and being unable to see the goods they may be buying. This law effects companies that make long distance selling as they have to be very specific just about goods and services they offer or the consumer could claim under the Consumer Protection Regulations for providing wrong or not described as goods or services which could cost the company by having to make calls, courier charges to return and refund a customer or legal fees.For example if a company that sells their products online such as ASOS garment were to show an ikon of how their product looks and when someone purchases it and it arrives but is different they will have to accept the items return by law if the customer require to return it as it was not as described this affects ASOS as they have to pay courier charges to accept the returns and then refund the customer so it also becomes time overwhelming.Data Protection Act 1998The Data Protection Act 1998 is a law designed to protect the personal information of passel and also to give people th e right to know about information stored about them, however some organisations CAN withhold information and doesnt have to disclose their reason if it is about The prevention, detection or investigating of a crime. National security or the armed forces. The assessment or collection of tax. Judicial or ministerial appointments.The act controls how personal information about people is used by the government, organisations and businesses. The law does not simply apply to government, organisations and businesses everyone is who is responsible for the collection of personal data has to make sure enough it is Used fairly and lawfully.Used for limited, specifically stated purposes. Used in a way that is adequate, relevant and not excessive. Kept for no longer than is suddenly necessary. Handled according to peoples data protection rights. Kept well(p) and secure. Not transferred outside the UK without adequate protection. However more protection must be used on information such as T he heathenish background of an individual. The religious beliefs of an individual. The health of an individual. The criminal records of an individual.This would affect a company such as Tesco as they cannot just tract information about their customers without their permission, which they would need to first obtain so this could become time consuming and cost the Tesco to contact each one of their customers to seek permission to share their information with their partners possibly.Voluntary constraintsCode of Advertising Practice and Advertising Standards Authority Pressure groups and consumerism bankable languageCode of Advertising Practice and Advertising Standards AuthorityThe ASA is the United Kingdoms regulator across all advertisement throughout the United Kingdom, however they are a non-statutory organisation and they cannot enforce law on advertisements but their order of advertising practice usually is in line with legislation. The main nonsubjective of the ASA is toma ke sure all advertisements are legal, decent (not explicit) and truthful by implementing their code of advertising practice for companies that make adverts to display their products and services eg a company cannot make a broadband advert saying you will get this speed when you actually wont as that would be misleading to consumers.This affects companies such as BT broadband in multiple ways as they cannot just make adverts where they say this is what youre going to get without being able to back up their advert with evidence or inform consumers that for example speeds may differ depending on areas when advertising broadband.For example if a company such as BT broadband were to make an misleading advertisement about their broadband and it was misleading as it didnt play their description provided, they would loose customers and also get a bad report card with people and the ASA.Pressure groups and consumerismPressure groups are known as an interest groups or buttonhole and are a n organised group of like-minded individuals that seek to influence government legislation and familiar policy regarding concerns and priorities they may have this could be To progress an interest. To voice consumer concerns. To push for broad policies e.g. environmental protection.This can affect companies, public policy and government as pressure groups are able to put immense pressure on them if they arent happy with their policies, legislations or for a company the way they operate or even treat their customers/ mental faculty and so on. Therefore, companies and governments could come under immense pressure to make changes if a pressure group believes there should be changes.For example when Tesco mislead customers into buying horse meat which theytold their customers was chicken, it lead to pressure groups telling people to shop somewhere else instead this would affect Tesco as they would be loosing customers.Acceptable languageIn companies all stave should use assign lang uage no matter what their audience may be, this could be when making a commercial for T.V, speaking to customers or colleagues appropriate language could be byAvoiding slang when speaking. Avoiding biased or derogatory comments e.g. jokes or comments that perpetuate negative stereotypes as this could be found offensive. Being civilized being polite in business is very important as it can build up better relationships between co-workers, colleagues and customers which will be good for business.Failure to use appropriate language in advertisements or by colleagues may reflect against the company giving it a bad image/name and also could create a loss of customers or even the possibility of fines if they offend anyone.For example if Tesco made a T.V commercial that had unsporting language it would affect their business as it would be unprofessional of them and lead to them getting a bad name for their business it could also deliver them to loose customers as some may find a advert with foul language offensive.