Has anyone here ever flown in an airplane? Were you ever uneasy? Well I want to tell you just to the highest full point south-west Airlines. The other week I interviewed a polished lady named Emily Patrice, who is a last agent with Martin?s exit Company. I asked her some questions on south-west Airlines. The conversation went on closely souwest?s mission statement. They talk well-nigh their set in the caller?s statement. ?The accusation of Southwest Airlines is consignment to the highest quality of customer service delivered with a whizz of warmth, friendliness, soul pride, and the company?s spirit.? I think this a very strong statement don?t you check into? This Mission describes the company?s workforce, and how their customers are very important. When lecture with Ms. Emily Patrice, the travel agent, I asked about the bringing up the company offered, when hiring their employees. I mind this was interesting, that the employees get their tuition fr om Career reading Services and the realistic University at Southwest Airlines? University for the People. This is a naturalise for the employees that offer leaders classes, software training, career workshops, and some electives that are available to any of the employees. I researched on the web about the Leadership training; it states that it is also something that ?The University delivers to all leadership inwardly the organization.? (www.clomedia.
com) Just in the last year, more than 10,000 participants attended training from the University for People. I asked about if people worry about fugitive because o f 9/11. I also asked about how it affected ! the employees &type A; the customers. Honestly it has not really bothered them as much. As a theme of fact it was a positive brainpower for them. Instead of pitiful about layoffs and the financial side of the business, Southwest has been creating an organization concentrate on on the employees and the... If you want to get a full essay, frame it on our website: OrderCustomPaper.com
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