Thursday, February 28, 2019
Do Verizon have a distinctive aptitude? If So, what is the Source of that competency? Yes. Verizon have a distinctive competency. Source of competency It has the rangyst reportage area. Verizon drill automated software programs that analyzed the call habits of individual clients. Provide client care service. How do Verizons Customer service capabilities and Coverage tinge the Quality of its service Offering? How Do You cypher they match Verizons cost structure? Quality of service offer By volunteer clear connections and fewer dropped calls than on any other network that affect the quality of its service offering.It was the First wireless countenancer to connect to the net income in major metropolitans areas via a laptop or cell phone. It had automated software programs to analyze the call habits of individual customer, for which its goal was to anticipate customer needs and satisfaction. Affect on cost structure Verizon has invested Heavily in its customer care function Th at affects the cost structure of the Verizon wireless. How would you characterized Verizons Business-level strategy? How do the companys functional Strategies enable it to weapon its business-level strategy?Verizons business level strategy Verizons has largest coverage area of any wireless provider that differentiate their products from its rivals. By offering nation wide broad band service, enjoy the large grocery store share. Took unique Advertisement strategy. Using TEST MAN advertisement. The way structural level strategies enable to Implement Business level Strategy foremost , the company invested heavily in building high quality comprehensive wireless network. That helped it to position itself on differentiation base to its customer.Verizons churn rate is lower than its rivals and this has increased their customer and achieves economies of scale by ventilation fixed cost of building network over a large customer base. It installed CDMA technology instead of traditional GSM, which gave differential advantages over GSM to provide better service and lowering its cost. Do you think that Verizon has a sustainable competitive advantage in the wireless business? I think verizon has a sustainable competitive advantage. Because Verizon has Nationwide wireless network.